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Frequently Asked Questions

Question # 1. What is LanSpy?

Answer: LanSpy is network security scanner, which allows getting different information about computer: Domain and NetBios names, MAC address, Server information, Domain and Domain controller information, Remote control, Time, Discs, Transports, Users, Global and local users groups, Policy settings, Shared resources, Sessions, Open files, Services, Registry and Event log information..
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Question # 2. What are the system requirements for LanSpy?

Answer: Minimum system specifications:
  • Windows 2000/XP/2003;
  • Internet Explorer 5.0 or later;
  • Intel PentiumŪ III 800 MHz or equivalent;
  • 4 MB Available HDD Space;
  • 128 MB RAM.
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Question # 3. What known problems and limitations?

Answer: Required administrative privileges.
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Question # 4. Where can I get a technical support?

Answer: All technical support will be provided at the discretion of SOFTWARE with LanTricks.com, and with no guarantee as to the accuracy or timeliness of any response. Any technical support provided will be via e-mail. Telephone support is not currently available. For technical support, please contact us at support@lantricks.com.
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Question # 5. I found a bug, where should I report it?

Answer: You can report bugs to support@lantricks.com.
IMPORTANT!!! You must include the following information in your bug report:
  • The name and version of your operating system. Examples: "Windows XP SP2 Professional";
  • The exact text of any error messages;
  • A detailed description of exactly what you are trying to do, and of exactly what the problem is that you are encountering. The more detail the better!
If you leave any of this information out, we will probably not be able to help you. We will try to let you know when your bug has been diagnosed and fixed. Rude or confrontational emails, or emails that contain foul language, will never receive a response from us.
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Question # 6. Who is developing LanSpy?

Answer: See “Team” page.
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Question # 7. Where can I read license?

Answer: See “License” page.
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Question # 8. Where can I find versions history?

Answer: See “whatsnew.txt” file in your program folder.
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Question # 9. Where can I get the latest version?

Answer: The latest version is always available from our web page at: LanTricks.com
Please also have a look at other products made by LanTricks.com: LanTricks.com.
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